This is a learning toolkit provided by E-Learning for Healthcare.
Reception staff are commonly the first point of contact for people with acute health needs. Receptionists are not expected to make clinical decisions but need to be aware of which symptoms or presentations might suggest the patient is acutely unwell and requires specific actions. This programme has been developed to support receptionists in recognising specific symptoms that may indicate a deteriorating patient, including sepsis, and how they would consider escalating this to a clinician within the service/practice in which they operate.