Job opportunities

Shift Manager, Cornwall 111 Integrated Urgent Care Service

Hours: Full Time (37.5hrs per week)/Part-Time (pro-rata), Permanent
Salary: £23,400 per annum (full time), plus overnight enhancement
Closing date: 12/10/2021


Kernow Health CIC is offering an exciting opportunity to work as a Shift Manager within the Cornwall 111 Integrated Urgent Care Service (IUCS). The Shift Manager will be responsible for ensuring the effective delivery of Cornwall 111 IUCS in both daytime and out of hours periods, having an overview of the call centre operations and managing the team of Care Navigators and Call Centre Operators.

Based in Truro, the Shift Manager will work flexibly across the range of call centre duties. These include, home visit and treatment centre dispatch duties, manning health care professional phone lines and navigating care across the spectrum of Cornwall IUCS delivery.

The successful candidate will require excellent communication skills to liaise confidently with the vast and varied multidisciplinary team, whilst maintaining a positive working environment. We’re looking for candidates with previous call centre/customer service experience or experience of working with members of the public, with a passion and commitment to providing exceptional patient care.

Click below for the job description or download the application form here .

Please send completed applications to:

Click to download more information

To apply for this job please contact:

Joe Francis (Head of Integrated Urgent Care)