Our 3-hour online interactive workshop, aimed at Clinicians, is a practical approach to active listening and how to display this in communication with patients and colleagues. We use an evidence-based approach to building and successfully maintaining rapport with patients, looking at the importance of empathy & compassion.
You will hear valuable insights from an expert patient discussing the difficulties faced whilst navigating the NHS and how we can learn from this.
You will also be introduced to an easy to remember framework to manage challenging consultations and end with a toolkit to implement in your every-day practice.
You must have a working camera and microphone to access this session on Zoom.
Course Tutor – Dr Maiedha Raza
Dr Raza is a working GP in the NHS & a communication skills tutor, passionate about providing patients with excellent care. She has designed a course that encompasses improving the whole patient journey, using an easy to understand, evidence-based approach to effective communication.
Expert Patient – Solyman Hassouna
Solyman has seen numerous healthcare professionals in his patient journey. Through this, he has learnt the constituents of truly empathic, patient centred communication. Whilst studying for his law degree he also learnt how effective communication can reduce potential issues in the future. This valuable experience has been pivotal in designing this course.
Cost of Course
This course is provided free of charge to members of the Primary Care Education Programme.
This course is for staff working within the Cornwall healthcare economy. If you work outside Cornwall and are interested in this course, please email [email protected]
If you need to cancel a booked place on a course, please do so giving sufficient notice for the place to be reallocated. As per our terms and conditions, we reserve the right to charge for places cancelled less than 5 working days prior to the course start (unless otherwise stated), or failure to take up the place on the day of the course. This applies to both members and non-members of the Primary Care Education Programme.