Performance Conversations (Face to Face Learning) – 20th February 2024

This course will be delivered face to face at Victoria Offices & Conference Centre (Victoria Suite), Station Approach, Victoria, St Austell, PL26 8LG.

Building on our previous Masterclasses we have changed the format for our 23-24 programme to a 3-hour session to enable more learning and conversations to take place.  It is delivered by Jo Redgrave of Sevenstone HR, a Fellow CIPD member and ILM Executive Coach,  who has over 20 years’ experience of working in HR and regularly delivers training to practices locally on behalf of the Training Hub.

This course is aimed at Practice Managers, Strategic Managers, HR Managers and Line managers with People management responsibilities working in Primary Care.  It focuses on performance, both good and bad and looks at best practice for managing both good performance and poor performance .  It is designed to allow for interaction and sharing of good practice approaches.  You will receive a workbook to complete as part of the session which will include prompts for the discussion during the session and any personal notes.

This session will cover:

  • The importance of regular 1:1 performance-based conversations.
  • Providing productive and useful feedback.
  • Spotting poor performance ‘Can’t do Vs Won’t do’.
  • What does ‘Capability’ really mean?
  • Setting a plan and clear performance-based goals for improvement.

This is part of a series of three people management masterclasses.  Please visit our course pages for details and booking for session 2, Understanding recruitment, preparing for interviews and new starters, and session 3, Managing Absence, Promoting Wellbeing and Understanding Diversity, Inclusion and Belonging.  This session is also available virtually.


This course is provided free of charge to staff employed within primary care in Cornwall, with funding sourced alternatively to the Education Programme subscription.

This course is for staff working within the Cornwall healthcare economy. If you work outside Cornwall and are interested in this course, please email [email protected]


If you need to cancel a booked place on a course, please do so giving sufficient notice for the place to be reallocated. As per our terms and conditions, we reserve the right to charge for places cancelled less than 5 working days prior to the course start (unless otherwise stated), or failure to take up the place on the day of the course.


Ticket Price Quantity
Performance Conversations (Face to Face Learning) - 20th February 2024 £60.00 Sold out
Please click here to view our Terms & Conditions.