This course will be delivered face to face at Victoria Offices, Station Approach, Victoria, St Austell, PL26 8LG, in the Victoria Suite.
Overview:
Building on the Autumn/Winter programme of People Management Masterclasses, this course is designed to help you develop the practical skills required to put the theory and knowledge into effect. This is a one day highly interactive and practical course to help you feel more confident in carrying out conversations with staff in a variety of management situations, such as performance conversations, wellbeing conversations, discussions around individual development and one to one individual meetings with staff. Through experiential learning you will explore effective management communication and develop strategies and approaches to help you develop your core management skills. This course is delivered by Jo Redgrave from Sevenstone HR, an independent HR Professional and Executive Coach.
This course is aimed at anyone with People Management Responsibility, including Admin Team managers, Practice Managers, Operational managers, Nurse Leads and GP Partners. Whilst attendance at one of the People Masterclasses is desirable, it is not essential. If you would like to book on one of the People Management sessions running as part of the ongoing education programme, please visit our courses webpage to view and book your place.
Outline:
The course will cover:
- Understanding the impact of different communication styles on ourselves and others and identifying the variety of management-based situations where effective communication is essential.
- Identifying the importance of building rapport and developing trust with colleagues for effective two-way communications.
- Developing and practicing listening skills – and recognising the value of listening well to others.
- Understanding different questioning styles – what to use when, and how effective questions can aid the two-way internal discussions.
- Giving and Receiving Feedback – exploring and practicing some different ways to provide feedback to others, as well as the factors that can influence how we receive feedback from others.
Course Cost:
This course is funded for staff employed within primary care in Cornwall. We reserve the right to cancel ineligible bookings.
If you do not work in primary care in Cornwall and are interested in this course, please email kernowhealthcic.workforce@nhs.net
If you need to cancel a booked place on a course, please do so giving sufficient notice for the place to be reallocated. As per our terms and conditions, we reserve the right to charge for places cancelled less than 5 working days prior to the course start (unless otherwise stated), or failure to take up the place on the day of the course. This applies to both members and non-members of the Primary Care Education Programme.