This session will focus on developing an understanding of what we mean by ‘Poor Performance’ in the workplace. We will explore the similarities and differences between a ‘Can’t Do’ (capability) or a ‘Won’t Do’ (conduct) performance issue and the next steps in the ‘informal’ management processes. How can line managers give feedback that performance is not meeting the required standards and set clear goals and plans for performance improvement? How do line managers ensure new starters are supported in starting a new role? What does this involve? We will also consider when a poor performance situation requires a formal intervention or process, and what this means in practice.
This course is aimed specifically at Practice Managers and Line Managers with people management responsibilities working in Primary Care in Cornwall (including line managers in Kernow Health CIC). It is a 90-minute virtual interactive session, with the emphasis around good/best practice and why these areas are important for a Line Manager to focus on. It is a useful refresher for those with experience and an introduction for new managers. You will receive a workbook to complete as part of the session which will include prompts for discussion during the session and any personal notes.
This is one of a series of People Management Masterclasses. To view and book other courses in this series, please visit our courses page.
Please note: we may record one of these sessions as a resource for future use. If you have a concern regarding this, please raise this in advance of the session by contacting [email protected].
This course is provided free of charge to staff employed within primary care in Cornwall, with funding sourced alternatively to the Education Programme subscription.
This course is for staff working within the Cornwall healthcare economy. If you work outside Cornwall and are interested in this course, please email [email protected]
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