Exceptional Customer Service – 24th November 2022


The web workshop will be delivered via 2 x 2-hour virtual sessions as follows:

Session 1 – 9am – 11am

Session 2 – 11:30am – 1:30pm

You must attend both sessions.

This web workshop was developed to support practice managers and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service. This workshop is designed to give delegates a wider message than the conventional customer service programmes.

Through a customer first approach we focus on working with you to develop the qualities for an effective solution – the focus is on your staff, your processes and your business. We will help create a vision of exceptional customer service that you will be able to integrate into the vision and mission of your own practice.

In turn this will enable your staff to develop and will help you create a customer first culture within the practice – you only get one chance to create a good first impression and in today’s society people have high expectations ‘only the best will do’.

By the end of the workshop delegates will be able to:

  • Identify gaps in customer service delivery and areas for improvement.
  • Describe and create a vision of Exceptional Customer Service.
  • Examine ways to improve internal communication.
  • Recognise their own Personality Style and those of their colleagues and customers.
  • Enhance awareness of their response to different Personality Types and the effect this can have when dealing with challenging situations.
  • Understand the difference between prejudice and discrimination and the importance of a non-judgemental approach.
  • Be motivated to ‘walk the talk’ and set their customer service standards even higher.

Aims and Objectives

Delegates will be able to describe and create their vision of Exceptional Customer Service for their GP practice and understand the importance of “getting it right the first time”. They will

understand the underpinning theory of how to achieve this, how to identify their current gaps and how to plan effectively. They will also focus on their own personalities and the impact they have on others – and on their customers.

Course Cost

This course is provided free of charge to staff employed within primary care in Cornwall, with funding sourced alternatively to the Education Programme subscription.

This course is for staff working within the Cornwall healthcare economy. If you work outside Cornwall and are interested in this course, please email [email protected]

Booking

Ticket Price Quantity
Exceptional Customer Service - 24th November 2022 £0.00 Sold out
Please click here to view our Terms & Conditions.


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