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Latest News

Below you will find the latest news from Kernow Health

Community Education Provider Network (CEPN) News update


The CEPN is pleased to introduce our  4 new part time educators who will be used to develop clinical areas of practice and expertise in Primary Care.

·        Hazel Matanle – Diabetes

·        Claire Bolton – Immunisation

·        Geraldine Ashton – Respiratory

·        Sarah Didymus – Tissue viability


Sarah will also be taking on a joint role for 3 days a week with the CEPN and HEE to develop placements in practice and establish closer links between GP trainers and the CEPN.

Practice Manager education is high on the agenda at present with £20k funding for education and training coming from NHSE as part of the GP forward view. Over the next few months Paul Jeffrey CEPN project lead will be visiting all Practice Managers to identify what is needed. A bid has also been submitted to PCH for further funding to support short and long courses, action learning sets, the development of mentoring and coaching for Practice Managers and the support of local practice manager meetings.


Reception training 

Medical correspondence management is moving forward and some of the pilots have given promising results, with Penryn Practice saving 122 GP hours in the first 20 weeks of implementation. Xytal took a further 11 practices through training with very positive outcomes. We are now in a position to offer remaining practices the training provided by HERE, this training will start on the 6th Feb 2018.


Active signposting

We are working with Volunteer Cornwall and Age UK to deliver an AQA qualification in active signposting for Practice staff, this has been delivered in East Cornwall to 8 Practices and we are waiting for the evaluation, we are going to show case this evaluation and other active signposting opportunities on 27th March, keep an eye put for further. If you have the blue stream system there is an e-learning module Health Navigation which can be used as an introduction to the training that any staff can access.

Finally the HEE draft workforce document “Facing the Facts Shaping the Future” was released, to view click here this is supportive of CEPN's which are  seen as a crucial part of the plan for workforce development in the future. On the back of this funding has been agreed for the next year.

School Immunisations


 Primary Schools

The nasal flu programme for primary schools began on 25th September and the last schools visited were on 18th December.  The programmes this year included Reception and year 4 pupils; in total 247 schools have been visited.  As well as immunising children in schools we have invited all relevant aged home-schooled children to be immunised at the Catch-up clinics and in addition we have also been out to Wheal Jewel Gypsy and Traveller site in the West of the county to respond to a recent outbreak.  The other change to this year’s programme has been the inclusion of all-age students at the 7 special schools in Cornwall.


Catch-up clinics at venues across the county began on 11th December and will continue to be provided twice a month at Threemilestone Community Centre in Truro in  January and February. 


The uptake for flu immunisations in primary schools is 62% of the eligible cohort.  We will have a final figure once all the attendees at catch-up clinics, including home-schooled children, has been recorded.


Secondary Schools

The 2018 secondary school-age immunisation schedule began on 16th January and continues through to July.  The programme this year is:


·        Year 8 girls – HPV (first dose)

·        Year 9 girls – HPV (second dose)

·        Year 9 girls and boys – Tetanus/Diphtheria/Polio; Meningitis ACWY


Dates of the visits to the schools can be found here  

Children’s Eating Disorders Service (CEDS) Physical Monitoring


 The physical monitoring element of the integrated CEDS service has now been in operation for 7 months and the numbers of referrals into the service continues to increase.   At present our team of 3 nurses are seeing 36 patients across the 4 hubs in the county. 

In line with the commissioner’s requirements, the whole team (CFT, as lead provider, RCHT and Kernow Health) are currently undertaking a service review to ensure we are delivering the best for this very vulnerable group of children and young people.  There should not be any significant changes to the specification and what is being delivered, but one of the key changes we are considering is amending the times of the clinics to be more aligned with the in-hours services provided by CFT and RCHT.  We will keep practices informed of progress.

General Data Protection Regulations (GDPR)


There are new regulations coming in to force from 25th May that all organisations and business need to have in place around the use of personal information.

The GDPR places more emphasis on organisations to show evidence on how they are meeting the regulation, and there is an expectation on all organisations to meet these requirements, regardless

of the size of the business and what the business delivers. The changes focus on the following areas:

·         Compliance

·        Financial Penalties

·        Reporting Security Breaches

·        Fees for Subject Access Requests

·        Recording all Data Processing Activities

·        Data Protection Issues

·        Transparency & Fair Processing

·        Consent

The Information Commissioner’s Office provide regular updates and information can be found:

Cornwall 111


Cornwall 111 went live at 9 am on the 30th November.  Cornwall  111 is as service directorate within Kernow Health CIC and now makes up a large part of the business. We are now in week 4 and to date the service has performed well on the whole. As with all new services we have had some teething issues however none of those were major and are being resolved as quickly as possible.

Overall our performance has been of a high quality and despite one poor performing weekend in 111 we have  quickly become a high performing service. This is demonstrated within the local and  national picture below for week ending 17th December.

Local position – we were the only service that met our target obligations (in green 96.1% and 0.9% abandonment) 

Nationally we were one of only 2 providers to have met the National targets in the same week.

This is an amazing performance for a new service and something that we should be very proud of.

When you read this Christmas will have come and gone and I am hoping to be able to write to you in the next newsletter to advise about our Christmas performance (although then we will be thinking about Easter!)

The team have worked very hard to get us to this position so you can be assured that the local team are working hard to make our service a success and maintain a high level of service and care for our patients.

Support for Struggling Practices


 As we all know, there are significant challenges within the health system at the moment. This is a reminder that Kernow Health can help those practices that are struggling through the Resilience and Transformation Programme.


Partners and Practice Managers can find out more by clicking here


On offer is an intensive review to explore ways of working at scale and where necessary, a tailored support package, which covers a range of topics, including:


* Property

* Back office efficiency

* Partnership working

* Employment law

* Prescribing

* Mergers

* Relationship Management

* Contracting


To activate this support the first thing practices need to do is to tell us - this can be done via our website.

Success for joint bid to run new integrated NHS 111 and GP out of hours service


 A partnership between Royal Cornwall Hospitals NHS Trust, Kernow Health CIC and Vocare Limited has been chosen to run the new integrated GP out of hours and NHS 111 service for Cornwall and the Isles of Scilly.  The new service will be in place from 1 December 2017.

The new service combines the NHS 111 service, which is currently provided by South Western Ambulance Service NHS Foundation Trust (SWASFT), and the GP out-of-hours service, which is currently provided by Devon Doctors.  People will be able to use the new service from 1 December 2017.

Bringing these two services together means that patients will get the right help from a mix of clinical specialists, such as nurses, GPs and pharmacists. This will help relieve some of the pressure felt by 999 and General Practice and reduce Emergency Department attendances by ensuring people get the help they need, when they need it.

Patients will not see any change to how they access these services and will continue to call 111 for urgent health advice, to speak to an out-of-hours doctor, arrange an appointment at a treatment centre, or a home visit, if appropriate for their medical need.

NHS Kernow’s Governing Body member Dr Rob White said: “We are delighted that our new integrated NHS 111 and GP out of hours service will be provided by a team of doctors, nurses and specialist clinicians.  They know first-hand what patients need, what works and are instrumental in helping us to create a joined-up health and care system.  Anyone needing urgent help or advice will be able to speak to a clinician, if needed, either on the phone or in person at one of our treatment centres or in their home.

“This is an important step on our journey to create an integrated health and care system. Royal Cornwall Hospitals NHS Trust and Kernow Health CIC are key partners in our Shaping Our Future plans to create a sustainable system and understand the challenges we face. NHS 111 and the GP out of hours service are critical components of our urgent care service and uniting the two service will help us reduce unnecessary hospital admissions, re-admissions and attendance at the emergency department, which is critical to getting the system back on track.

“We would also like to thank SWASFT and Devon Doctors for their commitment to providing the NHS 111 and out of hours services and their support to help create an integrated healthcare system for people in Cornwall and Isles of Scilly. We will be working closely with them to ensure the new service is in place for 1 December 2017.”

Welcoming the news Kernow Health CIC Medical Director Dr Andy May said: “Working together we have a great opportunity to provide seamless urgent and emergency care that is responsive to the needs of local people, best utilises the skills of our workforce and meets the demand on services, including in the Emergency Department and general practice.”

RCHT Clinical Director for Emergency Care Dr Toby Slade commented: “We’re delighted our joint bid has been successful.  We firmly believe that locally managed and truly integrated 111 and GP out-of-hours services will help to address the bottlenecks in urgent and emergency care and make it easier for local people to access the right care, in the right place.”

The bid was fully supported by Cornwall Partnership NHS Foundation Trust which runs Cornwall’s network of minor injury units.  The joined up approach will play a significant role in bringing together community and acute hospital-based urgent and emergency care services as part of the local sustainability and transformation plans, Shaping Our Future.

The partner organisations are already moving forward with their implementation plans and will be working closely with other agencies, including South Western Ambulance Services NHS Trust, in readiness for the new integrated GP out-of-hours and NHS111 service to launch on 1st December 2017.

  • Media enquiries to: Laura Patrick, NHS Kernow, 01726 627811 or email  and Laura Mason, Royal Cornwall Hospitals NHS Trust, 01872 252934 or email

Secondary School Immunisation Catch-up Clinics



Catch-up clinic dates and venues have been announced for secondary school immunisations.

Tetanus, Diphtheria & Polio, HPV and Meningitis ACWY vaccines have been delivered in secondary schools across Cornwall and the programme for this year is almost complete. For students who still require vaccination but were unable to receive it at their school, catch up clinics have been arranged  for immunisation to take place. 
All consent forms can be downloaded and printed from the School Immunisation Programme section of our website for the appropriate vaccines.
For any enquiries or to book into one of the catch-up clinics, please call one of the School Immunisation Administrators on the following numbers:
  • 01872 221105
  • 01872 221106
  • 01872 221107
alternatively you can email and we will get back to you.

Catch-up Clinics Dates and Venues


Dracaena Centre, Falmouth

Monday 19th June 2017


Gateway Centre, Launceston

Tuesday 20th June 2017 


YMCA, Penzance

Wednesday 21st June 2017 


Bugle Village Hall

Thursday 22nd June 2017 


St Lalluwy Parish Church, Menheniot

Monday 26th June 2017 


Wadebridge School

Wednesday 28th June 2017 


Hayle Community School

Thursday 29th June 2017 


Teyluva Children's Centre, St Day

Friday 30th June 2017 


Helston Community College

Tuesday 4th July 2017 


Treviglas Community College, Newquay

Thursday 6th July 2017 


Liskeard Community Centre

Friday 7th July 2017 


Budehaven Community School

Tuesday 11th July 2017 


All Saints Church Community Centre, Camborne

Wednesday 12th July 2017 


Penair School

Thursday 13th July 2017 


Penrice Academy 

Friday 14th July 2017 



"Better Together 3" CEPN Conference


Nearly 100 Practice and community nurses gathered together at the Sands Hotel, Porth, Newquay on Tuesday 25th April for the the third annual Better Together conference. The conference was originally started for practice nurses but as there has been closer working and learning with community nurses it became a joint conference for both roles three years ago.

There was a definite buzz in the room as delegates chatted and compared notes. This year, our national speaker was Dr Crystal Oldman of the Queens Nursing Institute (QNI), who spoke about the vision for the future of Practice and Community Nursing. 

The local university delivered session on the courses they are providing as part of the Health Education England (HEE) funded programme and explained how these fir into the career pathways from those new to primary care nursing through to advanced practice, linking these with the degree or masters Pathways. 

In the afternoon our local Public Health Consultant talked about the challenges in the area and the prevention agenda, tying this in the with Making Every Contact Count Course. The focus then turned to caring for ourselves, exploring health workplaces. Sarah Zanoni, Operations Manager Royal college of Nursing (RCN) chaired the fay for us and tweeted "Fab day today with primary care nurses in Cornwall. Huge thanks for organising such a great conference"



If you want to see what you missed or relive an excellent day it was captured on twitter #B2G3. All the slide sets presented and agenda are available on the Cornwall Practice Nursing website



Time for Care - Event success!


A thank you to all that attended at either of the Time for Care events held in Redruth and Liskeard, kindly facilitated by the team from NHS England and Kernow Health CIC. 

Thank you to Tricky's, Redruth and the Eliot House Hotel in Liskeard for their hospitality throughout the day.

 The outputs from the individual sessions on Active Signposting, Productive Workflows and Working at Scale are being reviewed and delegates will be contacted regarding the actions and next steps.

If any delegates would like to see the slide pack then please contact us and we can arrange for them to be sent to you.

Time for Care Event


Kernow Health CIC and Cornwall & Isles of Scilly LMC supported by NHS England are organising a number of events to support the Time for Care Programme, part of the General Practice Forward View.

There are two events being held in Cornwall on Wednesday 29th March. To view the flyer with more information on timings and venues please click here and to register your place, please click here or follow the link at the bottom of the flyer.

The events are aimed at GP's and Practice Managers.

URGENT ANNOUNCEMENT - Next wave of Clinical Pharmacists announced in General Practice.


Practices can now work with Kernow Health CIC to submit bids for a clinical pharmacist to work at practice, cluster or locality level.

For expressions of interest click here. This includes guidance on how to complete it.
note: expressions of interest must be received by Friday 13th October 2017

For a generic job profile, click here

Cornwall and Isles of Scilly STP launched


On 28th November NHS Kernow and system leaders launched the Sustainability and Transformation Plan (known as taking control, shaping our future). Details can be found here, along with engagement events coming up in December and January.

Community Education Provider Network - training/learning needs analysis


CIOS Community Education Provider Network (CEPN) are to conduct a training / learning needs analysis for local Receptionist / Clerical Staff Training and Practice Manager Training – we are seeking a number of interested Practice Managers to help scope these two separate projects that will develop a needs analysis, and then secure the provision of training for 17/18. Contact Paul Jeffery for further details pauljeffrey@nhs.netCEPN

CQC are considering phone calls instead of inspections for practices where they have concern


The CQC might just give GP practices a phone call if they have concerns in the future, rather than sending out inspectors, the Deputy Inspector Of General Practice has said. To read the full CQC article click here.


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