keeping general practice at the heart of patient care in Cornwall...

Latest News

Below you will find the latest news from Kernow Health

Clinical Pharmacist - Kernow Health East Ltd.


We are looking for a highly motivated, enthusiastic and adaptable clinical pharmacists to work across our practices and hosted by Kernow Health CiC.

East Cornwall General Practices have formed a provider company Kernow Health East Ltd and are looking for experienced clincial pharmacists to work within our practices. This is an exciting opportunity to provide pharmacist expertise to practices within the locality. As the Clinical Pharmacist int he practice you will ensure delivery for core medicine optimisation schemes and deliver good quality Medicianes Optimisation adn cost effective quality prescribing to patients. 

We have a number of general practice sites with a range of of full or part time hours available and we are seeking speculative enquiries from suitably qualified practitioners to fill these roles. If you are interested in working as part of a clincial team within general practice then we are interested to hear from you, the new roles repersent an exciting opportunity to support practices across the locality to deliver the practices and locality vision and work plan.

We will provide prefessional supervision and coaching support amongst your clinical professional peers and you will also collaborativley with colleagues in practice along with voluntary and community organisations

Please click here for the Job description.

For surther information and informal discussion about the roles please submit a CV to Neil Parsons Via


Role Advert for Secondment to Head of PMO, Shaping our Future


The Cornwall and Isles of Scilly Sustainability and Transformation Partnership known as Shaping Our Future are looking for a Head of PMO to join the leadership team of this exciting and busy programme at the centre of the transformation and integration of health and social care.

the Programme Management Office is the nerve centre for the development and delivery of the health and care systems strategic change projects within the Shaping our Future programme and is involved in the set up, running, governance and assurance and closure of projects within the programme. 

It is an excellent opportunity to develop skills in managing change across systems.

If you are interested in discussing this exciting secondment opportunity, please contact (in the first instance) Wendy Vincent, SoF Administrator on 07730380324.

Please forward your expression of interest with your CV to Tracey Lee, SoF Programme Director on by Monday 24th September 2018.

The Role of Head of PMO is to:

  • ·        manage the Programme Office, responsible for the programmes and projects, providing assurance to the health ad care system that individual programmes and projects meet their strategic objectives on time. 


  • ·        help drive change and innovation, supporting the health and care system, in determining the opportunities, practical options and implications for transformation in the provision of well-managed, value for money and high performing services.


  • ·        act as a “centre of excellence” for Programme and Project Management and to drive the co-ordination across all programmes within Shaping our Future, ensuring consistent approaches and reporting and resolving cross programme constraints and dependencies.


  • ·        act as the knowledge manager for the system approach to organisational change as described by the “change delivery framework”, and ensure the PMO aspects of the framework are fully implemented.


  • ·        develop and maintain the approach to reporting on programmes and projects for the agreed system governance arrangements.


  • ·        provide the function for managing documentation and programme history by being a central support point for templates, best practice and lessons learned.


  • provide traceability by managing documentation, recording decisions and ensuring version control on key documents.

Responsibilities of the Head of PMO include:


·        Ensuring effective processes, systems and practices are developed and delivered to drive improved performance management within programmes and projects under the Shaping Our Future Partnership.


·        Working as part of the leadership team to ensure that programmes and projects are effectively planned and resourced. For any allocated programme(s), be responsible for the recruitment, leadership and development of a high calibre programme management team, including ensuring that there is efficient allocation of common resources and skills within the programme.


·        Holding project staff to account for delivery, leading and managing the project team to ensure the effective and efficient delivery of all individual project priorities within the programme and ensure the management of dependencies and interfaces between different projects.


·        Leading on the evolution of the change delivery framework methodology, including development of principles and methods and being the champion for change within the health & care system.


·        Ensuring that the reporting processes are fully supported at project, programme and portfolio level.


·        Working with system leaders to facilitate the annual identification of the strategic and critical projects as part of the annual system planning.


·        Maintaining a corporate Knowledge Base to ensure that programme documents and key outputs (such as lessons learned) are held in an accessible manner.


·        Supporting best practice programme and project management through the creation of new programme structures and governance arrangements including resourcing, logistics and methods of working, leading to the creation of specific teams to support individual programmes.


·        Developing teams within the Shaping our Future Programme in key change and project management capabilities. 


·        Being accountable for the logistics around programme and project management including allocation of equipment and space.


Experience required to fulfil this role: 

  • ·        Successful and consistent achievement in leadership at a managerial level.


  • ·        A track record of successful change management, implementing and delivering new working policies and practices alongside significant cultural and structural change that deliver improved services for customers / service users in a more efficient way.


  • ·        Significant track record of success in building effective teams and leading professional staff to achieve organisational aims and objectives.


  • ·        Willing to be flexible in supporting SoF deliverables.


  • ·        Successful experience of giving advice to and building relationships with senior leaders.


  • ·        A successful track record of establishing and sustaining a performance management culture, supported by effective and efficient management information systems.


  • ·        Proven experience of financial management including budget formulation, financial planning, monitoring and control, within tight financial.


  • ·        Experience of working within a structured project management framework.


  • ·        Knowledge of project, programme and change management tools and techniques.



·        Degree or equivalent

·        Prince2, MSP or P30 qualifications preferable

Tamar Valley Walking for Health


Please click here for a link to the latest Tamar Valley Walking for Health Programme, taking place every Thursday morning from July - December 2018.

The walks are free and a great way to get to know new people whilst walking at a gentle pace.

Tamar Valley also support Walk & Talk groups that take place

  • every Monday morning in the Saltash area - click here
  • every Wednesday morning in the Tamar Valley - click here
If you would like any further information, please contact Charlotte, Information & Communications Officer at Tamar Valley AONB.

Offspring Summer Newsletter


 Summer Edition of Offspring

Please Click Here for the latest edition of Offspring, the newsletter produced by the Royal Cornwall Hospitals Trust Childcare & Staff Support Co-ordinator.  This edition includes details of  Help with Childcare Costs and lots of links to events taking place throughout Cornwall during the Summer Holidays.  For any queries, please contact Linda Carpenter, Childcare & Staff Support Officer. 

CEPN rolls out diabetes education




People with Type 2 diabetes living in Cornwall can now access free NHS education sessions.

The DESMOND (Diabetes Education and Self-Management for Ongoing and Newly Diagnosed) programme is a six-hour course designed to help people gain an understanding of the condition and provide practical skills to manage it effectively.

It has been developed on the back of years of research and has proven to improve the health of participants.

The course will be run at a variety of venues around Cornwall and delivered by qualified healthcare professionals

Type 2 diabetes can be devastating if poorly managed with complications including blindness, heart disease and foot amputations. However, with the right knowledge and education, these risks can be minimised. NICE guidance states education should be offered to all patients with a new diagnosis.

DESMOND is about helping to change people’s lifestyle through a personal and proactive approach, which has been tried and tested in different locations across the country.

DESMOND is an NHS programme commissioned by more than 100 NHS trusts & organisations across England. It provides structured education, which means it has an underpinning philosophy, is based on evidence and delivered by trained educators using a structured curriculum and quality assured.

The courses are delivered in a group to increase healthcare professional contact time and also encourage positive interactions between group members.

Bernie Stribling, DESMOND National Director, said: “People with diabetes have a demanding condition to manage, yet on average they see a healthcare professional for an hour a year only.

“Structured education programmes are a proven method to enable supported self-care in diabetes. Based on a solid bed of evidence, DESMOND provides a blueprint to maximise the precious contact time between a healthcare professional and their patient – ensuring the person can leave with an agreed set of goals addressing their needs based on their latest test results.”

For more information on the DESMOND programme contact:

Dion House- Desmond Co-ordinator

Sarah Didymus- Desmond Project Lead


Or visit:

NICE guidance

Are you interested in becoming a Nurse Associate?


 We are currently looking for someone to work in Mid-Cornwall as an apprentice Nursing Associate; this is a full time role, 4 days a week at work and 1 day a week at Plymouth University for 2 years.


You'll be working towards your Foundation degree and you'll also go onto the NMC (Nursing and Midwifery Council) upon completion. 

In this role you'll be paid to learn and to go to University. All you need is A-C (or equivalent) in Maths and English. If you're interested or would like more information, contact Sarah on 

For more information on Nursing Associates please click here.

Stranded Patient Workshop - Plymouth, Wednesday 20th June 2018, 10:30 - 15:00


NHS Improvement are holding a workshop in Plymouth on Wednesday 20th June. There are still plenty of spaces and they hope to have strong attendance from Cornish colleagues. 

Please click here to register your place and share this with your colleagues.

Full details on the day are in the flyer below.



Lost In Transition - Plymouth



Community Education Provider Network (CEPN) News update


The CEPN is pleased to introduce our  4 new part time educators who will be used to develop clinical areas of practice and expertise in Primary Care.

·        Hazel Matanle – Diabetes

·        Claire Bolton – Immunisation

·        Geraldine Ashton – Respiratory

·        Sarah Didymus – Tissue viability


Sarah will also be taking on a joint role for 3 days a week with the CEPN and HEE to develop placements in practice and establish closer links between GP trainers and the CEPN.

Practice Manager education is high on the agenda at present with £20k funding for education and training coming from NHSE as part of the GP forward view. Over the next few months Paul Jeffrey CEPN project lead will be visiting all Practice Managers to identify what is needed. A bid has also been submitted to PCH for further funding to support short and long courses, action learning sets, the development of mentoring and coaching for Practice Managers and the support of local practice manager meetings.


Reception training 

Medical correspondence management is moving forward and some of the pilots have given promising results, with Penryn Practice saving 122 GP hours in the first 20 weeks of implementation. Xytal took a further 11 practices through training with very positive outcomes. We are now in a position to offer remaining practices the training provided by HERE, this training will start on the 6th Feb 2018.


Active signposting

We are working with Volunteer Cornwall and Age UK to deliver an AQA qualification in active signposting for Practice staff, this has been delivered in East Cornwall to 8 Practices and we are waiting for the evaluation, we are going to show case this evaluation and other active signposting opportunities on 27th March, keep an eye put for further. If you have the blue stream system there is an e-learning module Health Navigation which can be used as an introduction to the training that any staff can access.

Finally the HEE draft workforce document “Facing the Facts Shaping the Future” was released, to view click here this is supportive of CEPN's which are  seen as a crucial part of the plan for workforce development in the future. On the back of this funding has been agreed for the next year.

School Immunisations


 Primary Schools

The nasal flu programme for primary schools began on 25th September and the last schools visited were on 18th December.  The programmes this year included Reception and year 4 pupils; in total 247 schools have been visited.  As well as immunising children in schools we have invited all relevant aged home-schooled children to be immunised at the Catch-up clinics and in addition we have also been out to Wheal Jewel Gypsy and Traveller site in the West of the county to respond to a recent outbreak.  The other change to this year’s programme has been the inclusion of all-age students at the 7 special schools in Cornwall.


Catch-up clinics at venues across the county began on 11th December and will continue to be provided twice a month at Threemilestone Community Centre in Truro in  January and February. 


The uptake for flu immunisations in primary schools is 62% of the eligible cohort.  We will have a final figure once all the attendees at catch-up clinics, including home-schooled children, has been recorded.


Secondary Schools

The 2018 secondary school-age immunisation schedule began on 16th January and continues through to July.  The programme this year is:


·        Year 8 girls – HPV (first dose)

·        Year 9 girls – HPV (second dose)

·        Year 9 girls and boys – Tetanus/Diphtheria/Polio; Meningitis ACWY


Dates of the visits to the schools can be found here  

Children’s Eating Disorders Service (CEDS) Physical Monitoring


 The physical monitoring element of the integrated CEDS service has now been in operation for 7 months and the numbers of referrals into the service continues to increase.   At present our team of 3 nurses are seeing 36 patients across the 4 hubs in the county. 

In line with the commissioner’s requirements, the whole team (CFT, as lead provider, RCHT and Kernow Health) are currently undertaking a service review to ensure we are delivering the best for this very vulnerable group of children and young people.  There should not be any significant changes to the specification and what is being delivered, but one of the key changes we are considering is amending the times of the clinics to be more aligned with the in-hours services provided by CFT and RCHT.  We will keep practices informed of progress.

General Data Protection Regulations (GDPR)


There are new regulations coming in to force from 25th May that all organisations and business need to have in place around the use of personal information.

The GDPR places more emphasis on organisations to show evidence on how they are meeting the regulation, and there is an expectation on all organisations to meet these requirements, regardless

of the size of the business and what the business delivers. The changes focus on the following areas:

·         Compliance

·        Financial Penalties

·        Reporting Security Breaches

·        Fees for Subject Access Requests

·        Recording all Data Processing Activities

·        Data Protection Issues

·        Transparency & Fair Processing

·        Consent

The Information Commissioner’s Office provide regular updates and information can be found:

Cornwall 111


Cornwall 111 went live at 9 am on the 30th November.  Cornwall  111 is as service directorate within Kernow Health CIC and now makes up a large part of the business. We are now in week 4 and to date the service has performed well on the whole. As with all new services we have had some teething issues however none of those were major and are being resolved as quickly as possible.

Overall our performance has been of a high quality and despite one poor performing weekend in 111 we have  quickly become a high performing service. This is demonstrated within the local and  national picture below for week ending 17th December.

Local position – we were the only service that met our target obligations (in green 96.1% and 0.9% abandonment) 

Nationally we were one of only 2 providers to have met the National targets in the same week.

This is an amazing performance for a new service and something that we should be very proud of.

When you read this Christmas will have come and gone and I am hoping to be able to write to you in the next newsletter to advise about our Christmas performance (although then we will be thinking about Easter!)

The team have worked very hard to get us to this position so you can be assured that the local team are working hard to make our service a success and maintain a high level of service and care for our patients.

Support for Struggling Practices


 As we all know, there are significant challenges within the health system at the moment. This is a reminder that Kernow Health can help those practices that are struggling through the Resilience and Transformation Programme.


Partners and Practice Managers can find out more by clicking here


On offer is an intensive review to explore ways of working at scale and where necessary, a tailored support package, which covers a range of topics, including:


* Property

* Back office efficiency

* Partnership working

* Employment law

* Prescribing

* Mergers

* Relationship Management

* Contracting


To activate this support the first thing practices need to do is to tell us - this can be done via our website.

Success for joint bid to run new integrated NHS 111 and GP out of hours service


 A partnership between Royal Cornwall Hospitals NHS Trust, Kernow Health CIC and Vocare Limited has been chosen to run the new integrated GP out of hours and NHS 111 service for Cornwall and the Isles of Scilly.  The new service will be in place from 1 December 2017.

The new service combines the NHS 111 service, which is currently provided by South Western Ambulance Service NHS Foundation Trust (SWASFT), and the GP out-of-hours service, which is currently provided by Devon Doctors.  People will be able to use the new service from 1 December 2017.

Bringing these two services together means that patients will get the right help from a mix of clinical specialists, such as nurses, GPs and pharmacists. This will help relieve some of the pressure felt by 999 and General Practice and reduce Emergency Department attendances by ensuring people get the help they need, when they need it.

Patients will not see any change to how they access these services and will continue to call 111 for urgent health advice, to speak to an out-of-hours doctor, arrange an appointment at a treatment centre, or a home visit, if appropriate for their medical need.

NHS Kernow’s Governing Body member Dr Rob White said: “We are delighted that our new integrated NHS 111 and GP out of hours service will be provided by a team of doctors, nurses and specialist clinicians.  They know first-hand what patients need, what works and are instrumental in helping us to create a joined-up health and care system.  Anyone needing urgent help or advice will be able to speak to a clinician, if needed, either on the phone or in person at one of our treatment centres or in their home.

“This is an important step on our journey to create an integrated health and care system. Royal Cornwall Hospitals NHS Trust and Kernow Health CIC are key partners in our Shaping Our Future plans to create a sustainable system and understand the challenges we face. NHS 111 and the GP out of hours service are critical components of our urgent care service and uniting the two service will help us reduce unnecessary hospital admissions, re-admissions and attendance at the emergency department, which is critical to getting the system back on track.

“We would also like to thank SWASFT and Devon Doctors for their commitment to providing the NHS 111 and out of hours services and their support to help create an integrated healthcare system for people in Cornwall and Isles of Scilly. We will be working closely with them to ensure the new service is in place for 1 December 2017.”

Welcoming the news Kernow Health CIC Medical Director Dr Andy May said: “Working together we have a great opportunity to provide seamless urgent and emergency care that is responsive to the needs of local people, best utilises the skills of our workforce and meets the demand on services, including in the Emergency Department and general practice.”

RCHT Clinical Director for Emergency Care Dr Toby Slade commented: “We’re delighted our joint bid has been successful.  We firmly believe that locally managed and truly integrated 111 and GP out-of-hours services will help to address the bottlenecks in urgent and emergency care and make it easier for local people to access the right care, in the right place.”

The bid was fully supported by Cornwall Partnership NHS Foundation Trust which runs Cornwall’s network of minor injury units.  The joined up approach will play a significant role in bringing together community and acute hospital-based urgent and emergency care services as part of the local sustainability and transformation plans, Shaping Our Future.

The partner organisations are already moving forward with their implementation plans and will be working closely with other agencies, including South Western Ambulance Services NHS Trust, in readiness for the new integrated GP out-of-hours and NHS111 service to launch on 1st December 2017.

  • Media enquiries to: Laura Patrick, NHS Kernow, 01726 627811 or email  and Laura Mason, Royal Cornwall Hospitals NHS Trust, 01872 252934 or email

Secondary School Immunisation Catch-up Clinics



Catch-up clinic dates and venues have been announced for secondary school immunisations.

Tetanus, Diphtheria & Polio, HPV and Meningitis ACWY vaccines have been delivered in secondary schools across Cornwall and the programme for this year is almost complete. For students who still require vaccination but were unable to receive it at their school, catch up clinics have been arranged  for immunisation to take place. 
All consent forms can be downloaded and printed from the School Immunisation Programme section of our website for the appropriate vaccines.
For any enquiries or to book into one of the catch-up clinics, please call one of the School Immunisation Administrators on the following numbers:
  • 01872 221105
  • 01872 221106
  • 01872 221107
alternatively you can email and we will get back to you.

Catch-up Clinics Dates and Venues


Dracaena Centre, Falmouth

Monday 19th June 2017


Gateway Centre, Launceston

Tuesday 20th June 2017 


YMCA, Penzance

Wednesday 21st June 2017 


Bugle Village Hall

Thursday 22nd June 2017 


St Lalluwy Parish Church, Menheniot

Monday 26th June 2017 


Wadebridge School

Wednesday 28th June 2017 


Hayle Community School

Thursday 29th June 2017 


Teyluva Children's Centre, St Day

Friday 30th June 2017 


Helston Community College

Tuesday 4th July 2017 


Treviglas Community College, Newquay

Thursday 6th July 2017 


Liskeard Community Centre

Friday 7th July 2017 


Budehaven Community School

Tuesday 11th July 2017 


All Saints Church Community Centre, Camborne

Wednesday 12th July 2017 


Penair School

Thursday 13th July 2017 


Penrice Academy 

Friday 14th July 2017 



"Better Together 3" CEPN Conference


Nearly 100 Practice and community nurses gathered together at the Sands Hotel, Porth, Newquay on Tuesday 25th April for the the third annual Better Together conference. The conference was originally started for practice nurses but as there has been closer working and learning with community nurses it became a joint conference for both roles three years ago.

There was a definite buzz in the room as delegates chatted and compared notes. This year, our national speaker was Dr Crystal Oldman of the Queens Nursing Institute (QNI), who spoke about the vision for the future of Practice and Community Nursing. 

The local university delivered session on the courses they are providing as part of the Health Education England (HEE) funded programme and explained how these fir into the career pathways from those new to primary care nursing through to advanced practice, linking these with the degree or masters Pathways. 

In the afternoon our local Public Health Consultant talked about the challenges in the area and the prevention agenda, tying this in the with Making Every Contact Count Course. The focus then turned to caring for ourselves, exploring health workplaces. Sarah Zanoni, Operations Manager Royal college of Nursing (RCN) chaired the fay for us and tweeted "Fab day today with primary care nurses in Cornwall. Huge thanks for organising such a great conference"



If you want to see what you missed or relive an excellent day it was captured on twitter #B2G3. All the slide sets presented and agenda are available on the Cornwall Practice Nursing website



Time for Care - Event success!


A thank you to all that attended at either of the Time for Care events held in Redruth and Liskeard, kindly facilitated by the team from NHS England and Kernow Health CIC. 

Thank you to Tricky's, Redruth and the Eliot House Hotel in Liskeard for their hospitality throughout the day.

 The outputs from the individual sessions on Active Signposting, Productive Workflows and Working at Scale are being reviewed and delegates will be contacted regarding the actions and next steps.

If any delegates would like to see the slide pack then please contact us and we can arrange for them to be sent to you.

Time for Care Event


Kernow Health CIC and Cornwall & Isles of Scilly LMC supported by NHS England are organising a number of events to support the Time for Care Programme, part of the General Practice Forward View.

There are two events being held in Cornwall on Wednesday 29th March. To view the flyer with more information on timings and venues please click here and to register your place, please click here or follow the link at the bottom of the flyer.

The events are aimed at GP's and Practice Managers.

URGENT ANNOUNCEMENT - Next wave of Clinical Pharmacists announced in General Practice.


Practices can now work with Kernow Health CIC to submit bids for a clinical pharmacist to work at practice, cluster or locality level.

For expressions of interest click here. This includes guidance on how to complete it.
note: expressions of interest must be received by Friday 13th October 2017

For a generic job profile, click here

Cornwall and Isles of Scilly STP launched


On 28th November NHS Kernow and system leaders launched the Sustainability and Transformation Plan (known as taking control, shaping our future). Details can be found here, along with engagement events coming up in December and January.

Community Education Provider Network - training/learning needs analysis


CIOS Community Education Provider Network (CEPN) are to conduct a training / learning needs analysis for local Receptionist / Clerical Staff Training and Practice Manager Training – we are seeking a number of interested Practice Managers to help scope these two separate projects that will develop a needs analysis, and then secure the provision of training for 17/18. Contact Paul Jeffery for further details pauljeffrey@nhs.netCEPN

CQC are considering phone calls instead of inspections for practices where they have concern


The CQC might just give GP practices a phone call if they have concerns in the future, rather than sending out inspectors, the Deputy Inspector Of General Practice has said. To read the full CQC article click here.


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